How to unbind and link my CelcomDigi app access to a new device?

Check out the quick step-by-step guide below to learn how to unbind your previous active session on CelcomDigi App from your old device and log into the app using your new device. 

Unbind active session from your old device 

Step 1: On your old device, under “My Profile” section, select “Manage Login Device”. 

Step 2: Next, select “Unlink”. 

Step 3: To unlink successfully, select “Confirm” on the confirmation prompt and perform biometric verification. 

Step 4: Upon successful biometric verification, you will be redirected to the login screen, and you can now login using a different device. 

Note: If you do not have access to your old device, please contact CelcomDigi Customer Support here. 

Re-login to your account on your new device 

Step 1: On login screen, select “Logged in via SSO previously? Click here”. 

Step 2: Select the SSO method you have used to log in to the app previously. 

Step 3: Complete the steps and you will be able to log in to your account.