1. What is the Speed Add-On?
The Celcom XPAX Speed Add-on will increase the current speed of the Unlimited Pass weekly or monthly from 3Mbps to up to 6Mbps for the unlimited base quota.
2. How can I subscribe to the Speed Add-On?
You can subscribe via the Celcom Life app or dial *118*3#.
3. Is auto renewal available for the Speed Add-On?
Auto renewal is not available for all Speed Add-On options.
4. Can I subscribe to Speed Add-On without an Internet plan?
No. The Speed Add-On is only applicable with an active Unlimited Pass weekly or monthly.
5. What is the FUP for the Speed Add-On?
The Speed Add-On with up to 6Mbps comes with a Fair Usage Policy (FUP). Upon reaching the FUP limits, you will be surfing at an actual speed of up to 3Mbps until the pass expires.
The FUP limit varies for each Speed Add-On:
4GB for Speed Add-On1 Hour
24GB for Speed Add-On 6 Hours
28GB for Speed Add-On from 1:00 A.M. - 8:00 A.M.
40GB for Speed Add-On from 8:00 A.M. - 6:00 P.M.
100GB for Speed Add-On follows the Internet Pass validity.
6. What is the validity pertaining to Speed Add-On RM10?
If you subscribe to Speed Add-On RM10, your Speed Add-On validity will follow the remaining validity of the Unlimited Pass Weekly or Unlimited Pass Monthly.
Examples:
On 1st January, you subscribe to Unlimited Internet RM12 Weekly Internet pass which is valid until 7th January. If you also add the Speed Add-On RM10 on 1st January, it will sync with the remaining validity of your RM12 Weekly Internet pass until 7th January.
On 1st January, you subscribe to Unlimited Internet RM35 Monthly Internet pass which is valid until 30th January. If you add the Speed Add-On RM10 on 4th January, it will follow the remaining validity of your RM35 Monthly Internet pass from until 30th January.