1. When can customers do the pre-order?
Customers may start to pre-order from 15 July 2025 at 4:00P.M. until 24 July 2025 at 11:59P.M. via CelcomDigi Website while stocks last.
2. What is the benefit when customer sign up during pre-order?
Customers can sign up the HONOR Magic V5 5G pre-order for rate plan - CelcomDigi Postpaid 5G 100 and above. However, customers who sign up selected CelcomDigi plans will come with pre order offer bundle as per Table below. (while stocks last).
Eligible offer bundle | Bundle A: | Bundle B: |
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Eligible Plans |
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3. Who is eligible to pre-order?
All customers with new registration (including Port-In and Prepaid-to-Postpaid Conversions).
Existing customers without any contract and no call bar.
4. Can a customer with an existing contract opt for this plan?
No, a customer with an existing contract is not eligible for this plan.
5. Is the device guaranteed if the customer places a pre-order?
The device is guaranteed. Full payment is needed during the placement of pre-order according to the package price.
6. How to pre-order?
Step 1: Log on to CelcomDigi Website: https://www.celcomdigi.com/promotions/honor-magic-v5-preorder
Step 2: Choose preferred plan
Step 3: Pay total amount for the phone (Phone Price + Upfront Payment)
7. What is the payment method for pre-order via Online?
Payment can be made via credit or debit card in full upon pre-order.
8. How will the pre-ordered device reach the customer?
The device will be sent to the customer via courier. Date of delivery may vary due to carrier shipping practices, delivery locations, method of delivery and items ordered.
9. When will the customer receive the device?
Customer will receive the device from 25 July 2025 onwards.
10. Where can I trade in my device?
You can trade-in your devices by downloading the latest CompAsia app and having your device diagnosed and evaluated through it. Please note that trading in devices in-store is not available at the moment. Stay tuned for more updates.
Refer to this article for more details about phone trade in.
PhoneCARE
11. Who is eligible for the free 2-month PhoneCARE "Swap & Replace" plan?
To be eligible, you need to pre-order the Honor Magic V5 5G between July 15 and July 24, 2025, and opt in for the PhoneCARE Swap and Replace Plan.
12. How do I sign up for the free 2-month PhoneCARE "Swap & Replace" plan?
During the pre-order process, just toggle "Yes" to give your consent for PhoneCARE.
Then, select the "Free 2-Month Swap & Replace" option to complete your enrollment.
13. What is the value of the free "Swap & Replace" plan when I purchase this device?
Device Name | Device Price (RRP) | Swap & Replace Subscription Fee |
Honor Magic V5 5G | RM6999.00 | RM45.00 |
14. I already have an existing PhoneCARE plan. Am I still eligible for the free 2-month PhoneCARE "Swap & Replace" plan?
Yes! You're eligible and your existing PhoneCARE plan willl be replaced with this new one. All you have to do is:
Select "Yes" under the PhoneCARE consent toggle
Choose the "Free 2-Month Swap & Replace" option
15. Will I still need to make monthly payments for the PhoneCARE "Swap & Replace" plan?
Yes, you will still be charged the regular monthly subscription fee for the PhoneCARE subscription, where applicable.
16. How will the free 2-month PhoneCARE rebate appear on my bill?
The rebate will be reflected as 'Payment Via M-1' on your monthly bill. Each month's rebate will be credited within 60 days
17. What if I prefer the PhoneCARE "Swap" plan?
You may still choose PhoneCARE Swap plan, however it is not included in the free 2-month offer and will be chargeable as usual upon receiving your new device.
8. When will my PhoneCARE plan be activated?
Your PhoneCARE plan will be activated within 6 days after you receive your new device.
If your device gets accidentally damaged during this period – you're still eligible to make a claim on the SR Portal.
If you're switching from an existing PhoneCARE plan, the new plan will also take up to 6 days to activate after termination.
