Make sure your device is connected to Wi-Fi. If scanning the QR code doesn’t work, you can follow the step-by-step instructions provided in your email or refer to the guides below.
iPhone eSIM Activation Guide:
How do I activate my eSIM using a QR code on iPhone?
Follow these steps:
Go to Settings > Mobile Service
Tap Add eSIM
Select Use QR Code
Scan the QR code provided
Tap Continue on the Activate eSIM page
Wait while it displays "Activating"
Once done, tap Done
Can I activate my eSIM manually on iPhone?
Yes, here’s how:
Go to Settings > Mobile Service
Tap Add eSIM
Select Use QR Code
Tap Enter Details Manually
Paste the activation code sent to your email and tap Connect
Wait while it shows "Activating"
Tap Done once activation is complete
Android eSIM Activation Guide:
How do I activate my eSIM using a QR code on an Android device?
Follow these steps:
Go to Settings > Connections
Tap SIM Manager
Tap Add eSIM
Choose Scan QR from service provider
Scan the QR code provided to you
Wait for verification and tap Add
Your eSIM is now activated
What if I can’t scan the QR code? Can I activate the eSIM manually?
Yes, you can activate it manually:
Go to Settings > Connections
Tap SIM Manager
Tap Add eSIM
Select Scan QR from service provider, then choose the manual entry option
Paste the activation code sent to your email
Tap Connect and then Add
Your eSIM will be activated
3. Where can I find the activation code?
The activation code will be sent to your registered email after your request for eSIM activation is approved.
4. What should I do if the eSIM doesn’t activate immediately?
Make sure you are connected to Wi-Fi or mobile data
Restart your phone
Try scanning the QR or entering the code again
If the issue persists, you may reach out to our Customer Support via call or WhatsApp at +6016-333 1111.
5. Can I use the same QR code more than once?
No, each QR code or activation code is typically valid for one-time use only. If you need to re-activate your eSIM on a new device, you may need a new code.
