Eligibility:
1. Who is eligible to get Fibre-To-The-Room 1+1 plan for free?
New subscribers of CelcomDigi Fibre 1Gbps plans, who are existing Postpaid 60 and above subscribers are eligible to opt for this exclusive deal, instead of getting the Free 6 months rebate.
2. How long will this free FTTR 1+1 offer be available?
This is a limited time offer and CelcomDigi reserves the right to suspend or end the offer at any time.
3. I’m interested to sign up for 1Gbps plan, how do I get this free FTTR 1+1 offer?
Sign up in 4 easy steps:
Step 1: Request for CelcomDigi FTTR by providing your details here at: https://www.celcomdigi.com/fibre/campaign-fttr
Step 2: Our CelcomDigi Fibre team will reach out to you to better understand your requirements.
Step 3: You'll soon receive a payment link for CelcomDigi FTTR and the scheduled installation date. Keep in mind that any cancellation will be subject to a penalty fee.
Step 4: Our expert installers will be in touch to set up your installation. Get ready for an amazing CelcomDigi FTTR experience!
4. I have signed up for 1Gbps plan and add-on for FTTR. Will I receive the free FTTR add-on devices during the installation?
Yes, your free FTTR 1+1 will be set up together on the day of your fibre installation.
5. I’m an existing 1Gbps plan customer, can I add on FTTR 1+1?
Yes, you can. We have 3 options of FTTR plans from as low RM49/month via 24-month Easy Payment Plan (EPP), outright purchase with any debit/credit card or online payment and Boost/GrabPay e-wallets.
6. What is included in the Free FTTR 1+1 setup?
These are the items provided to you for free:
CelcomDigi FTTR | 1+1 |
Parent unit | 1 unit |
Child unit | 1 unit |
ATB 4 port/Splitter | 1 unit |
ATB 2 port | 1 unit |
Transparent Optical Cable | Up to 50.5m |
7. I selected Free FTTR 1+1 as part of my 1Gbps subscription plan and have set up an installation appointment. Can I change my mind?
Yes, you can change your selection of free items with the 1Gbps plan at least 72 hours before your scheduled installation appointment. If you request a change after this 72-hour window, a cancellation fee of RM200 will apply.
8. What will happen to my free FTTR devices if I decide to terminate my CelcomDigi Fibre service?
If you decide to terminate your CelcomDigi Fibre service with Free FTTR 1+1 contract, you will incur a device penalty fee. The device penalty fee is calculated based on the number of months remaining in the 24-month contract and the remaining monthly value of the FTTR 1+1 add-on.
The device FTTR penalty fee calculation is as follows:
The number of months left in the 24-month contract.
Multiply this number by the monthly value of the FTTR 1+1 add-on (RM1,176 divided by 24 months, which equals RM49 per month).
For example, if you have 10 months remaining on your contract, the penalty fee would be:
Number of Months Left × Monthly Value of FTTR 1+1=10×RM49=RM490
