I'm connected to the WiFi but can’t access the Internet. What should I do?

1. I can’t seem to connect to the internet through my home WiFi. What should I do?  

Follow these troubleshooting steps:

Step 1: Ensure that the power cables of your router and modem are securely plugged in to the correct points.  

Step 2: Turn off both the router and modem (and mesh unit(s), if you have them). Wait a full minute, then switch on the modem. Wait another full minute, then switch on the router. If you have mesh unit(s), turn them on last. 

Step 3: Check the light indicators on your modem and router to ensure they are connected. If any lights are red, it may indicate an issue. For assistance, contact us at here. 

Important: Avoid pressing the reset button on your modem or router, as this will restore factory settings and require reconfiguration. It is advisable to power off and on your router every one to two weeks.

(If you use a mesh system)  

Step 4: Check the light indicators on the mesh unit to ensure it is connected. If the lights are red or blinking, this means that the mesh units are not properly connected. You will need to re-sync the units. Refer to the manual that comes with the mesh device on how to do this. 

If you are still unable to connect to the internet even after performing the steps above, check that your CelcomDigi Fibre line is still active via the MyDigi or Celcom Life app. If your line is barred or suspended, pay the outstanding amount and it will be reactivated within 24 hours.  

If all the above has been done and in order but there is still no internet connection, please reach out to us here for us to assist you further.