1. My internet is connected, but I can't access certain websites. What should I do?
You should be able to access all unrestricted websites, but certain factors might prevent you from accessing some sites. Here are some steps you can try, which should help to resolve most access issues:
Clear your browser cache/website data: Cached data can sometimes cause issues with loading websites or prevent access entirely. You can clear this through your browser settings.
Update your browser: Ensure your browser is up to date, as outdated versions may have compatibility issues with certain websites.
Switch to a Different Browser for Access: Try a different browser from the one you usually use/were using before. E.g. Mozilla Firefox, Microsoft Edge, Opera, Google Chrome, etc.
Disable VPN/Proxy: If you’re using a VPN or proxy, try turning it off to see if it resolves the issue.
Check system date and time: Incorrect system date and time settings can cause security certificates to be invalid, preventing websites from loading.
Check the website status: The website you’re trying to access might be down. Use tools like DownDetector to check its status.
Did you find the answers you were looking for? If you still need help, raise a support ticket and we will be happy to assist.