Yes, you can switch to any plan. Simply select your desired plan during sign-up at either CelcomDigi website or visit the nearest Celcom bluecube/ Digi Store.
Payment Required to Switch to CelcomDigi
Celcom / Digi Postpaid
Plan Advance Payment | Device Advance Payment (With Device Bundle) | RM5 SIM Fee | RM10 Processing Fee | |
For Celcom Postpaid | ||||
| ✘ | ✔ Upon checkout | ✘ | ✔ In 1st bill |
Retail | ✘ | ✔ Paid upon second store visit after successful port-in | ✔ In 1st bill | ✔ In 1st bill |
For Digi Postpaid | ||||
| ✔ Upon checkout | ✔ Upon checkout | ✘ | ✔ In 1st bill |
| ✘ | ✔ Paid upon device collection after successful port-in | ✔ In 1st bill | ✔ In 1st bill |
Celcom / Digi Prepaid
Plan Advance Payment | RM5 SIM Fee | RM10 Processing Fee | |
For Celcom Prepaid | |||
| Switching to Celcom Prepaid is free of charge. | ||
| |||
For Digi Prepaid | |||
Online | ✔ Upon checkout | ✘ | ✘ |
Retail | ✘ | ✘ | ✘ |
Credit Balance Refund
For postpaid users, you may refer to your previous network provider for any refund of credit balance.
For prepaid users, credit balance will be forfeited once the port-in is successful.
Advance Payment Refund for Unsuccessful Port-In Request
All refund requests must be initiated immediately or within 7 days from the date of your port-in request.
Step 1: Log in to your MyDigi account.
Step 2: Go to the order for which you want a refund. The 'Refund' button will be visible for transactions eligible for a refund. Upon a successful request, a refund request email will be sent to your registered email.
Step 3: Once your refund has been approved, an SMS will be sent to you.Kindly note that refunds will typically take between 4 to 6 weeks from the date of approval, subject to your bank's policies.
