1. When is the campaign period?
8th May 2025 to 31st July 2025.
2. Who is eligible for the RM10 cashback?
Only customers who port-in to the CelcomDigi Edisi Biru SIM Pack within the campaign period and subscribe to the Prepaid 5G 49 (Unlimited) plan within 2 days after successful port-in are eligible.
3. Is port-in from non-CelcomDigi operators eligible for this offer?
Yes. Non-CelcomDigi port-ins are allowed and eligible.
4. When will I receive the RM10 cashback?
The cashback will be credited automatically after 5 days successful port-in and activation of the Prepaid 5G 49 (Unlimited).
5. How is the cashback given? Is it cash?
No, the cashback is given as internet credit (not cash) and will be visible under “Credit” in the Celcom Life App with a validity of 33 days.
6. How many times can I receive the cashback?
You can receive it a maximum of 6 times until fulfilled within 6 months from the first eligible port-in, each time RM10 per user per time.
7. I’m already a CelcomDigi Edisi Kuning user. Can I switch to Edisi Biru and still get cashback?
No. Port-ins from Digi Edisi Kuning to Edisi Biru are not eligible for this campaign.
8. What if I port-in but choose a plan other than Prepaid 5G 49 (Unlimited) plan?
You must activate the Prepaid 5G 49 (Unlimited) plan to be eligible. Other plans do not qualify for cashback.
9. What if I’m blacklisted by CelcomDigi? Can I still receive cashback?
No. If you're blacklisted, you are not eligible for the cashback.
10. Can I transfer the cashback credit to another person?
No. The internet credit is non-transferable and must be used by the same user who received it.
11. What should I do if I didn’t receive my cashback after 5 days?
Please contact CelcomDigi customer service via the app or official website for further assistance.
12. If I buy the Prepaid 5G 49 (Unlimited) plan multiple times in one month, do I get cashback every time?
Yes, as long as you haven’t exceeded 6 times within the 6-month period, you’ll get cashback for each eligible purchase.
13. What happens if customers do not utilize the cashback?
The cashback (internet credit) will be forfeited after the 33rd day.
14. What happens to the customer cashback balance amount if the customer upgrades to postpaid plan?
The cashback is non-transferable and not convertible; any remaining cashback will likely be forfeited upon upgrading to a postpaid plan.
