Billing & Payments
1. How can I pay for my plan?
You can pay using:
Credit/debit cards
PayPal
Online banking
eWallets: Boost, Touch ‘n Go, GrabPay, Alipay
2. Can I use a physical reload vouchers? No. Physical reload vouchers are not supported. You can reload/pay easily through Spark app using digital options
3. How do I add, update, or remove a payment method?
In the app, go to Payment > Manage Payment to add, update, or delete your card.
4. Why is my card not working?
Ensure your card is enabled for online transactions.
Certain banks require you to authorise this merchant the first time you make a payment. Kindly contact your bank for assistance.
5. Can my plan renew automatically with my saved card?
Yes. With Auto-Renew, your plan will renew every 30 days using your saved card. You can switch it off anytime in your app by going to Home > View Plan.
6. Does the plan price include SST?
Malaysians: No SST applies.
Non-Malaysians: SST will be charged.
7. How do I check my payments or usage?
In the app, go to Payment > View All to see your purchases, and usage history.
SMS Short Codes & Hotline Numbers
1. Which short codes can I SMS?
Short Code | Charge Type |
62100, 62666, 63148, 66300, 66628, 68899 | Chargeable (base SMS rate) |
20999, 447786205094 | Free |
2. Which hotline numbers can I call?
Number | Charge Type | Requirement |
999, 991, 112 | Free | N/A |
997 | Free | mobile plan required |
15555, 15300, 15454 | Chargeable (voice rate) | mobile plan required |
1800xxxxxx | Free | mobile plan required |
1300xxxxxx | Chargeable (voice rate) | mobile plan required |
