FAQ: Mega Add-Ons Viu with CelcomDigi Postpaid

General:

1. What is Viu?

Viu is your go-to entertainment platform, bringing you the best of Korean dramas and movies, hit variety shows, award-winning Viu Originals, and a stunning selection of popular Malay, Chinese, Thai, and Indonesian dramas. With high-quality subtitles in multiple languages, Viu keeps you connected to the pulse of Asian entertainment. From heart-stopping thrillers to hilarious comedies and unforgettable romances, Viu is where you find it all, anytime, anywhere.

2. What is Mega Add-Ons Viu Premium? 

It’s a contract-based subscription to Viu Premium, offered at a lower monthly rate when you commit for a fixed period of 12 months. In addition to full access to Viu’s Premium content, each subscription also includes a bonus monthly quota of 5GB. For latest pricing details, visit the CelcomDigi website here.

Important Note: • Price indicated above are excluding tax of 6%. • Early termination fees will apply if you cancel before the 12-month contract period ends. • 5GB quota is high-speed Internet and can be used for tethering / hotspot. 

3. What features are available with Viu Premium access?

Through Premium subscriptions, Viu offers an enhanced streaming experience with these exclusive features:

Eligibility:

4. Am I eligible to purchase Mega Add-Ons Viu Premium?

Outlined below are the CelcomDigi Postpaid customers eligible to purchase:

• CelcomDigi One Ultra DS

• CelcomDigi One Pro DS

• CelcomDigi One Lite DS

• CelcomDigi One Ultra DS

• CelcomDigi One Pro DS

• CelcomDigi One Lite DS

• CelcomDigi Postpaid 5G 160

• CelcomDigi Postpaid 5G 140

• CelcomDigi Postpaid 5G 120

• CelcomDigi Postpaid 5G 100

• CelcomDigi Postpaid 5G 80

• CelcomDigi Postpaid 5G 60 SE

• CelcomDigi Postpaid 5G 160 DS

• CelcomDigi Postpaid 5G 140 DS

• CelcomDigi Postpaid 5G 120 DS

• CelcomDigi Postpaid 5G 100 DS

• CelcomDigi Postpaid 5G 80 DS

Subscription, Activation, Usage & Termination:

5. How do I subscribe to Mega Add-Ons Viu Premium?

6. Will I receive a confirmation message after subscribing to Mega Add-Ons Viu Premium?

Yes, you will receive a welcome SMS upon successful subscription. This SMS will be sent to your principal mobile number and will include:

• Instructions to complete your Viu activation

• A separate SMS with your Viu login details

If you did not receive a welcome SMS, you may still attempt to login to Viu application. If login failed, visit WhatsApp.

7. I did not receive the OTP on my mobile phone to activate Mega Add-Ons Viu Premium. What should I do?

Kindly ensure you're using the same CelcomDigi mobile number used during subscription — the OTP will only be sent to that number. If you still need help, please contact us via WhatsApp. 

8. Upon successful subscription, how do I log in to Viu?

To activate your subscription:

• CelcomDigi app: Go to My Plan > go to Lifestyle Subscription > Select your Viu subscription > tap on the link under the ‘Access via’ section.

Once you click on the link, you will land on the Viu App, where you will receive a message to follow the steps below:

On Desktop Browser:

1. Go to the Viu website and click ‘Subscribe Now’

2. Enter the mobile number you used to purchase the subscription

3. Agree to the Terms of Use, Privacy Policy, and Supplemental Privacy Policy for Malaysia by clicking the button below

4. Enter the 4-digit OTP sent to your mobile number via SMS

5. Enter your email address and verify it with the OTP sent to your email (this step may be skipped)

6. If this is your first time logging in, fill in your registration details and click ‘Create Account’

7. Choose your content rating & select your preferred content language

8. You're all set - start streaming!

On iOS / Android Mobile App:

1. Download and open the Viu app

2. Tap ‘Agree & Continue’ to accept the Terms of Use, Privacy Policy, and Supplemental Privacy Policy for Malaysia

3. Enter the mobile number you used to purchase the subscription

4. Enter the 4-digit OTP sent to your mobile number via SMS

5. Enter your email address and verify it with the OTP sent to your email (optional step)

6. If this is your first time logging in, fill in your registration details and tap ‘Create Account’

7. Choose your content rating & select your preferred content language

8. You're all set - start streaming! 

On Living Room Devices (e.g., Smart TV):

1. Launch the Viu app on your device

2. Click ‘Agree and Continue’

3. Enter your mobile number to log in

4. Enter the OTP sent to your mobile number via SMS

5. You're all set - start streaming!

9. I subscribed to Mega Add-Ons Viu Premium. How long is my subscription valid for?

10. Can I subscribe to the same Viu Premium multiple times on the same day?

No, you can only have one active Viu subscription at a time. To subscribe to StreamMORE Viu, you must first terminate your existing Mega Add-Ons Viu Premium subscription. If your subscription is still within the contract period, early termination fees will apply.  

11. Can I use my Viu Premium subscription on other devices? 

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

12. Can I use the bonus quota that comes with Mega Add-Ons Viu Premium while roaming? 

No. The quota is applicable for domestic use only (within Malaysia).

13. Can I cancel my Mega Add-Ons Viu Premium subscription at any time?

Yes, but you’ll need to visit our CelcomDigi Store to cancel. However, if you cancel before the 12-month contract ends: 

• No pro-rated refund will be provided

• Your quota will stop immediately & you will no longer have access to it for the rest of the billing cycle

• Your Viu Premium access will be terminated immediately

• In early termination fee shall apply in the event of contract termination before expiry. The fee shall be calculated as Recommended Retail Price (RRP) as featured in the Product Disclosure Sheet × Remaining contract months.

14. What happens if I terminate my postpaid line?

If you terminate your postpaid line, you will no longer be able to access Viu with immediate effect. There will be no pro-ration of charges, with full charges imposed. An early termination fee will also apply based on the remaining contract period.

15. I have an existing Viu direct billing subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to Mega Add-Ons Viu Premium using the same mobile number?

Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.  

16. Is Mega Add-Ons Viu Premium also charged based on a 12-month contract cycle?

Yes, Mega Add-Ons Viu Premium is billed monthly (based on your monthly Postpaid billing cycle) over a 12-month contract period.

17. My postpaid line is barred/ suspended. What will happen to my Mega Add-Ons Viu Premium subscription? 

You will not be able to access Mega Add-Ons Viu Premium benefits with immediate effect and penalty charges will apply.

18. Can I transfer my Mega Add-Ons Viu Premium benefit from one mobile number to another mobile number?

No. The access/ benefit is not transferrable to another mobile number.

19. I own multiple CelcomDigi mobile numbers. Can I update my Viu Premium login to a different number?

No, the access is not transferable to other mobile numbers. Customers may only login to Viu via the CelcomDigi mobile number used during subscription.

If you have a different CelcomDigi mobile number, you will need to perform a new Mega Add-Ons Viu Premium subscription using the new mobile number via the CelcomDigi app.

20. I am not a CelcomDigi customer. Can I transfer my existing Viu subscription to the Mega Add-Ons Viu Premium subscription? 

To enjoy Mega Add-Ons Viu Premium you may port-in to a CelcomDigi Postpaid plan and cancel your existing subscription to avoid being charged twice. Once completed, you may subscribe and activate your Mega Add-Ons Viu Premium subscription according to the steps above.

Technical Requirements and Compatibility: 

21. Which devices are compatible with Mega Add-Ons Viu Premium?

Viu is compatible with smartphones, tablets, desktops, smart TVs, and selected streaming devices.

22. Where can I get the Viu app?

You can download the Viu app from Google Play Store or Apple App Store.

Support and Troubleshooting: 

23. Where can I get more information on Viu (Premium)?

You can learn more about Viu at the official Viu website here.

24. I have further enquiry or issue with Mega Add-Ons Viu Premium subscription. Where can I get help?

Please visit WhatsApp.

25. What are the terms of my access to Viu?

By subscribing to Viu, in each case irrespective of whether you log in or complete the registration process for Viu, the customer (you) further agrees and confirm that he/ she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions: 

1. CelcomDigi Terms & Conditions: Celcom | Digi

2. Viu's Terms of Use

3. Viu's Account Terms of Use

4. Viu's Privacy Policy

5. Viu's Personal Information Collection Statement