1. When can customers place a pre-order?
Pre-orders will be available from 30 October 2025, 10:00 AM until 6 November 2025, 11:59 PM through the CelcomDigi website, while stocks last.
2. What are the benefits of signing up during the pre-order period?
Customers can pre-order the OPPO Find X9 Pro 5G with a CelcomDigi Postpaid 5G 100 plan or higher. Selected CelcomDigi plans include an exclusive pre-order bundle as detailed in the table below (while stocks last). CelcomDigi reserves the right to change the freebies at any time without prior notice.
Eligible offer bundles |
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Eligible Plans |
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3. Who is eligible to pre-order?
Subscriber on existing CelcomDigi Postpaid 5G 100 plans and above - with no active contract and/or call bar or account restrictions.
Non-CelcomDigi subscribers who wish to pre-order must first sign up or port-in to CelcomDigi Postpaid 5G 100 or above plans.
4. Can customers with an existing contract opt for this plan?
No. Customers currently under contract are not eligible for this plan.
5. Is the device guaranteed when a customer places a pre-order?
Yes. The device is guaranteed upon full payment at the time of pre-order, based on the selected package price.
6. How to pre-order?
STEP 1: Log on to CelcomDigi Website
STEP 2: Select the preferred plan
STEP 3: Make upfront payment (Subject to eligibility)
7. What payment methods are available for online pre-orders?
Payment can be made using a credit or debit card at the time of pre-order.
8. How will the pre-ordered device be delivered?
Devices will be shipped to customers via courier. Delivery dates may vary depending on courier practices, delivery location, shipping method, and items ordered.
9. When will the customers receive the device?
Devices will be delivered starting from 7 November 2025.
10. Can I change my order details ie: delivery address, phone model, roaming/PhoneCARE subscription after I submit my order?
No. Changes are not allowed once the order has been submitted.
PhoneCARE
1. Who is eligible for the free 2-month PhoneCARE "Swap & Replace" plan?
Customers who purchase OPPO Find X9 Pro 5G during the pre-order period (30 October to 6 November 2025) and opt in for the PhoneCARE Swap & Replace Plan are eligible.
2. How do I sign up for the free 2-month PhoneCARE "Swap & Replace" plan?
When pre-ordering, select “Yes” under the PhoneCARE consent toggle, then choose the “Free 2-Month Swap & Replace” option.
3, I already have an existing PhoneCARE plan. Am I still eligible for the free 2-month PhoneCARE "Swap & Replace" plan?
Yes! You're eligible and your existing PhoneCARE plan will be terminated and replaced with this new one. All you have to do is:
Select "Yes" under the PhoneCARE consent toggle
Choose the "Free 2-Month Swap & Replace" option
Note: This offer is only valid during the pre-order period from 30 October to 6 November 2025.
4. Will I still need to make monthly payments for the PhoneCARE "Swap & Replace" plan?
Yes. Where applicable, the regular monthly subscription fee for PhoneCARE will still apply.
5. How will the free 2-month PhoneCARE rebate appear on my bill?
The rebate will appear as “Payment Via M-1” on your monthly bill, with each month’s rebate credited within 60 days.
6. What if I prefer the PhoneCARE "Swap" plan?
You may choose the PhoneCARE Swap plan; however, it is not part of the free 2-month offer and will be charged at the usual rate upon receiving your new device.
7. When will my PhoneCARE plan be activated?
Your PhoneCARE plan will be activated within 6 days of receiving your new device.
If your device gets accidentally damaged during this period, don't worry – you're still eligible to make a claim on the SR Portal.
If you're switching from an existing PhoneCARE plan, the new plan will also take up to 6 days to activate after termination.
8. What will happen after the free 2-month PhoneCARE ends?
Your PhoneCARE monthly subscription will be charged to bill from 3rd month onwards.
PrivateSIM offer
1. What is the PrivateSIM Offer?
Customers who sign up for a Device Pre-Order with CelcomDigi are eligible to receive one (1) Private SIM with 24 months free subscription. For more information about Private SIM, click here.
2. How to redeem this offer?
Click here and follow the steps to complete your redemption.
3. Who is eligible for this offer?
Any customer who successfully completes a Device Pre-Order during the offer period and redeems the Private SIM by 12 November 2025.
4. How long is the PrivateSIM free?
You will enjoy 24 months free subscription. After that, the Private SIM will automatically be charged at the prevailing CelcomDigi rates unless you choose to terminate it.
5. Are there any fees involved?
A one-month advance payment of RM10 is required upon sign-up.
6. When will the free period start?
The 24-month free subscription begins once the PrivateSIM is successfully activated. The rebate will be reflected in the next applicable billing cycle (within 30 working days).
7. What if I don’t claim the PrivateSIM by the deadline?
If the Private SIM is not redeemed by 12 November 2025, the entitlement will be forfeited.
8. What if I terminate my Postpaid plan early?
If your main Postpaid plan is terminated or migrated to an ineligible plan, the PrivateSIM Offer will be forfeited immediately.
9. Can I transfer this offer to someone else?
No. The PrivateSIM entitlement is non-transferable, non-exchangeable, and cannot be redeemed for cash or other services.
12 months Viu Premium One Time Pass:
1. What is the 12M VIU Premium One Time Pass?
The 12M VIU Premium One Time Pass is an exclusive VIU Premium pass available only to customers who pre-order the OPPO Find X9 Pro 5G during the official Pre-Order Campaign Period. It offers a one-time charge of RM49 for 12 months VIU Premium access & 5GB internet one-time pass.
2. When can I subscribe to this Pass?
The Pass is available exclusively during the OPPO Find X9 Pro 5G Pre-Order journey. You must select it at the point of Pre-Order; it will not be available later. Each customer is entitled to subscribe to only one 12M VIU Premium One Time Pass.
3. When will the Pass be activated?
Once you selected the pass during the pre-order journey, it will be auto-activated for you within 14 working days from device delivery date. Once activated, you will receive an SMS confirmation.
4. I am already subscribed to StreamMORE Viu Premium Add-Ons. Am I still eligible for the 12M VIU Premium One Time Pass?
Yes, you're eligible. Your existing StreamMORE Viu Premium Add-Ons subscriptionwill be automatically terminated and replaced with this new one. All you need to do is:
Select "Yes" under the ‘12M VIU Premium One Time Pass’ consent toggle during the OPPO Find X9 Pro Pre-Order journey.
Note: This offer is only valid during the pre-order period from 30 October to 6 November 2025.
Trade-In:
1. How can I trade in my device?
Simply download the latest CelcomDigi Trade-In app, run the device health check, and get your estimated trade-in value instantly. Once you accept the value, just follow the in-app steps to complete your trade-in. Click here for the full guide.
2. When should I complete my trade-in to make sure I get the best value?
Once you’ve submitted your trade-in order through the CelcomDigi Trade-In app, simply visit any CelcomDigi Store within 7 days and present your Order QR code to complete the process.
3. Where can I find more details about the CelcomDigi Trade-In service?
