Notice: Scheduled CelcomDigi System Upgrade on 18 and 25 November 2025

Notice: The scheduled CelcomDigi systems upgrade on 18 November has completed and all of the following services have been restored. Please note that there will be another systems upgrade scheduled to take place at 11.30PM on 25 November.

This is an important notice for CelcomDigi customers.

We’re upgrading our systems from 11:30 PM on 18 November (up to 24 hours) & 25 November (up to 24 hours) to serve you better. 

During this time, you’ll stay connected as voice, SMS, and Internet services remain available. You can also continue to pay bills, reload, and purchase add-ons easily. For quick and convenient access to these services, download the CelcomDigi app. 

However, a few channels and services will be temporarily unavailable. We recommend for you to plan your activities ahead to ensure a smooth experience.

Channels availability during the scheduled systems upgrade: 

In-store service availability during the scheduled systems upgrade:

For Port-in or Port-out (MNP) Services:

• During systems upgrade on 18 November: Services unavailable from 16 to 19 November 2025 for Enterprise customers; and 18 to 19 November 2025 for other customers. Port-in, port-out & request resubmissions resume on 20 November 2025.

• During systems upgrade on 25 November: Services unavailable from 23 to 26 November 2025 for Enterprise customers; and 25 to 26 November 2025 for other customers. Port-in, port-out & request resubmissions resume on 27 November 2025

Thank you for your patience.

Important: Stay vigilant against scams. CelcomDigi will never ask for OTP or sensitive information through unsolicited calls or messages related to the system upgrade. If you receive such calls or texts, please disregard and report them to CelcomDigi.