MCMC – Prepaid Line Suspended Due to Invalid Customer Data

Dear valued customers,

In compliance with Malaysian Communications and Multimedia Commission (MCMC) regulations, all customer data must be valid according to Jabatan Pendaftaran Negara (JPN) records. 

Your line has been suspended because the information provided does not match official records, and the required update was not completed within the given deadline. Please be informed that your line will be terminated within 20 days from the date of suspension if the issue remains unresolved. Once terminated, the line cannot be restored.

Note: The suspension date can be found in the SMS delivered to you.

To prevent the termination of your line, we kindly request you to update your details at your earliest convenience.