What do I do if my switch (port-in) to CelcomDigi failed?

Rejection Reason

Next Steps

You/ your supplementary line(s) did not reply to the port-out confirmation SMS sent from your current service provider.

Note: For first rejection porting-in to Digi due this reason, your request will be automatically resubmitted.

• Resubmit your port-in request online or contact customer service.
  

• You will receive another port-out SMS confirmation. Kindly reply as instructed in the SMS within the specified deadline. Refer to the sample reply below:

You have outstanding/ overdue bills or exceeded your credit limit with your current service provider.

• Please pay any outstanding amount with your current service provider, then resubmit your port-in request online or contact customer service.

You currently have an on-going contract obligation with your current service provider.

• Please contact your current service provider to cancel your contract and settle any penalty fees (if any), then resubmit your port-in request online or contact customer service.

• Alternatively, you can wait until your contract has expired, then submit a new request through CelcomDigi Online Store or at your nearest Celcom bluecube/ Digi Store.

Your identification details are incorrect/ incomplete (i.e.: Name, NRIC/ Passport Number, Mobile Number, Police/ Army ID etc).

• Walk into the nearest Celcom bluecube/ Digi Store to resubmit your request with the correct information.

• Alternatively, if you've submitted your port-in request to Digi online, you can resubmit it online via MyDigi with the correct details.

Your current line/ supplementary line(s) are no longer active.

• Please contact your current service provider to reactivate your line, then resubmit your port-in request online or contact customer service.

You keyed in numbers from different mobile service providers within one submission.

• Walk into the nearest Celcom bluecube/ Digi Store to resubmit your request with the correct information.

• Alternatively, if you've submitted your port-in request to Digi online, you can resubmit it online via MyDigi with the correct details.

You did not port-in all of your supplementary lines.

• Walk into the nearest Celcom bluecube/ Digi Store and port-in all your supplementary lines.

Your current line is not a principal line.

• Please convert your line to a principal line at your current service provider, then resubmit your port-in request online or contact customer service.